Shipping and Return Policy

Last updated: November 23, 2020

Shipping Policy

LoyalYak offers standard USPS Shipping.  For most orders, standard shipping from Michigan arrives in 3-6 business days depending on location.

LoyalYak charges a flat-rate fee of $5.50 per order.

 

Return and Refund Policy

LoyalYak stands behind the quality of our products and we hope you’re happy with your gear. If your ShoeSling® might be suffering from a defect in manufacturing or materials, or you received damaged or incorrect merchandise, please contact us within 45 days of purchase at  returns@loyalyak.com so we can help resolve the issue.

Refund requests for unused items must be made within 15 days of purchase at returns@loyalyak.com and sent back with the original tags attached and in the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.

Steps to Return

  1. Send an email to returns@loyalyak.com identifying the concern.
  2. Include the:
  • Order #
  • Reason for return
  • Action desired: product replacement or refund
  1. Free shipping on qualified returns